Our jewellery is carefully prepared especially for you. Please note that production time is separate from shipping time.

Personalised and photo items: 4–7 business days

Non-personalised items: usually processed within 1 business day

You will receive a confirmation once your order has been dispatched.

You will receive a tracking email as soon as your order ships. Please allow 24–48 hours for the carrier to update tracking information. You can use the tracking link on our website's "track your order" page as well.

Please double-check your shipping address at checkout. We can update your address only if the order has not yet shipped. Contact us as soon as possible if you need a change: info@dearmoments-jewelry.com

Once your order has been produced and dispatched, delivery usually takes 3–10 business days, Monday to Friday.

Please note that shipping time is separate from production time. Personalised and photo items require 4–8 business days to produce, while non-personalised items are usually processed within 1 business day.

You will receive a shipping confirmation with tracking details once your order has been dispatched.

Non-personalised items can be returned within 30 days of delivery. Items must be unused, unworn, and returned in their original condition and packaging.

To request a return, please contact us at info@dearmoments-jewelry.com and include your order number.

Personalised and photo items are made especially for you and cannot be returned or exchanged.


However, we will provide free replacements if your item arrives damaged, faulty, incorrectly personalised, or different from what you ordered, please contact us at info@dearmoments-jewelry.com with your order number and clear photos or a video showing the issue.

You can request to cancel your order within 6 hours of placing it. Please contact our customer service as soon as possible and include your order number.

After 6 hours, your order can no longer be cancelled because personalised and photo products are made to order. Personalised items cannot be returned unless they arrive damaged, faulty, or different from what was ordered.

You can request to cancel your order within 6 hours of placing it. Please contact our customer service as soon as possible and include your order number.

After 6 hours, the order can no longer be cancelled. Non-personalised items can still be returned within 30 days of delivery, provided they are unused and returned in their original condition and packaging.

All our jewellery is covered by a 2-year warranty against manufacturing defects.

The warranty applies if your item arrives damaged, faulty, incorrectly personalised, or different from what you ordered. It does not cover normal wear and tear, accidental damage, loss, misuse, or damage caused by improper care.

To submit a warranty claim, contact info@dearmoments-jewelry.com and include your order number together with clear photos or a video of the issue.

Our photo jewelry uses a domed gem that protects and magnifies your image. For the best results:

• Use a bright, clear, high-resolution photo
• Crop the photo exactly how you want it to appear
• Avoid very close-up shots — a photo from the shoulders up works best
• View your finished piece in natural daylight for the truest color representation