Contact information
Contact Information
We’re here to help with any questions about our jewelry, uploading your photo, your order, shipping, returns, or anything else related to Dear Moments.
Customer Support
Email:
info@dearmoments-jewelry.com
Phone:
+1 (518) 380-2263
We aim to respond to all inquiries within 24 hours. Messages received outside our customer service hours will be answered as soon as possible on the next business day.
Customer Service Hours
Monday to Friday: 9:00 AM–6:00 PM ET
Saturday and Sunday: Closed
Questions About an Order
To help us assist you as quickly as possible, please include the following information in your message:
- Your full name
- Your order number
- The email address used to place the order
- A brief description of your question or issue
- Clear photos or a video if your product arrived damaged, defective, or incorrect
Business Information
Dear Moments
Operated by RJ Trading
Pernambucolaan 15, Overveen, Noord-Holland, 2051LV, The Netherlands
Company Number: 95303790
VAT Number: NL867079666B01
We look forward to helping you.
Jewellery Made for You
We are here to create personalised, beautifully crafted jewellery that celebrates every chapter of your story.
Our Quality Promise
Every piece is personalised and crafted with care, according to the highest quality standards.
Customer Care
Your satisfaction is our top priority. Our team is always happy to help, so please contact us anytime if you have any questions: info@dearmoments-jewelry.com