PAYMENT METHODS

At Dear Moments, we offer secure and convenient payment methods so that shopping with us is fast and hassle-free.

Accepted Payment Methods

• Visa.
• Mastercard.
• Maestro.
• American Express.
• UnionPay.
• Apple Pay.
• Google Pay.
• Shop Pay.

The availability of certain payment methods may depend on your location, device, or additional conditions at checkout.

---

Payment Refunds

In the event of an order cancellation, return, or approved claim, the refund will be issued using the same payment method that was used to place the order, where possible.

Once a refund is initiated, the payment may show as pending for up to 2 business days.

Depending on your bank or payment provider, it may then take up to 10 business days for the funds to appear in your account.

For some payment methods, the time it takes for a refund to be completed may vary depending on the payment provider.

If the funds are still not visible after this period, please contact our customer support team.

---

Payment Security

All payments are processed through secure payment systems.

We ensure that the payment process is convenient, fast, and properly protected.

Shopify Payments supports online sales in the United States and offers local and accelerated payment methods.

---

Payment Questions

If you have any questions about payments, experience an issue completing your order, or would like more information about a refund, please contact us. We are happy to help.

Email:
info@dearmoments-jewelry.com

Phone:
+1 (518) 380-2263

---

Company Information

Dear Moments is a trading name operated by:

RJ Trading
Pernambucolaan 15
Overveen
The Netherlands

Company registration number: 95303790
VAT number: NL867079666B01
Website: dearmoments-jewelry.com
Email: info@dearmoments-jewelry.com
Telephone: +1 (518) 380-2263

Customer service hours:
Monday to Friday: 9:00 AM–6:00 PM ET
Saturday and Sunday: Closed