Terms of service
1. Overview
This website dearmoments-jewelry.com is operated by RJ Trading. Throughout the site, the terms “we,” “us,” and “our” refer to Dear Moments.
By accessing our website or purchasing from our store, you agree to be bound by these Terms of Service, including all policies referenced herein.
These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.
If you do not agree to these Terms, you may not access the website or use our services.
2. Company Information
Dear Moments is a trading name operated by:
RJ Trading
Pernambucolaan 15, Overveen, Noord-Holland, 2051LV, The Netherlands
Brand: Dear Moments
Website: dearmoments-jewelry.com
Company registration number: 95303790
VAT number: NL867079666B01
Website: dearmoments-jewelry.com
Email: info@dearmoments-jewelry.com
Telephone: +1 (518) 380-2263
Customer support:
info@dearmoments-jewelry.com
Customer service hours:
Monday to Friday: 9:00 AM–6:00 PM ET
Saturday and Sunday: Closed
3. Online Store Terms
By using this website, you confirm that:
- You are at least 18 years old or have permission from a legal guardian.
- You will not use our products for illegal or unauthorized purposes.
- You will not violate any laws in your jurisdiction.
Any breach of these Terms may result in the termination of service.
4. Product Information
We strive to ensure that product descriptions, images, and prices are accurate.
However:
- Product colors may appear differently depending on screen settings.
- Product descriptions may occasionally contain minor inaccuracies.
- Product availability may change without notice.
We reserve the right to:
- Limit product quantities.
- Discontinue products at any time.
- Refuse orders that appear fraudulent or abusive.
5. Orders and Payment
By placing an order, you agree that:
- All information provided is accurate and complete.
- Payment details are valid.
- You are authorized to use the selected payment method.
We reserve the right to:
- Cancel suspicious orders.
- Limit quantities per order.
- Refuse transactions that appear fraudulent.
If an order is canceled after payment, a full refund will be issued.
6. Pricing
Prices are displayed in the currency shown at checkout.
We reserve the right to:
- Change prices without prior notice.
- Correct pricing errors.
If a pricing error occurs, we may cancel the order and issue a full refund.
7. Shipping and Delivery
Shipping times displayed on the website are estimated delivery times.
Delays may occur due to:
- Customs inspections.
- Courier delays.
- Weather conditions.
- High-demand periods.
We are not responsible for delays caused by courier services or external circumstances beyond our control.
Customers are responsible for providing accurate shipping information at checkout.
Orders returned due to incorrect addresses may require additional shipping fees.
8. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy, available on this website.
Customers must follow the procedures outlined in that policy in order to request a refund.
Refund eligibility depends on factors including:
- Product condition.
- Return eligibility.
- Compliance with our return procedures.
9. Intellectual Property
All content on this website, including:
- Logos.
- Images.
- Product descriptions.
- Graphics.
- Website design.
Is the property of RJ Trading / Dear Moments and is protected by copyright and intellectual property laws.
You may not copy, reproduce, distribute, or exploit any content without written permission.
10. User Conduct
You agree not to:
- Engage in fraudulent activity.
- Submit false claims or refund requests.
- Attempt to interfere with website security.
- Upload malware or malicious code.
- Collect personal information from other users.
Violations may result in account suspension and legal action.
11. Fraud Prevention & Chargeback Protection
To protect against fraudulent activity:
- Refund claims must follow the procedures outlined in our policies.
- Customers may be required to provide supporting documentation.
- False claims or fraudulent chargebacks may lead to refusal of future service.
We reserve the right to dispute fraudulent chargebacks with payment providers.
12. Third-Party Services
Our website may include links to third-party websites or services.
We are not responsible for:
- Third-party website content.
- Privacy practices of third parties.
- Services provided by external companies.
13. Limitation of Liability
To the maximum extent permitted by law, RJ Trading and Dear Moments shall not be liable for:
- Indirect damages.
- Incidental damages.
- Consequential damages.
- Loss of profits.
- Loss of data.
Arising from the use of our website or products.
14. Indemnification
You agree to indemnify and hold harmless RJ Trading, Dear Moments, and its affiliates from any claims, damages, or expenses arising from your breach of these Terms.
15. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect and process personal data in accordance with applicable US privacy laws, including the California Consumer Privacy Act (CCPA/CPRA).
16. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the Netherlands.
Any disputes shall be resolved under Dutch jurisdiction.
17. Changes to Terms
We reserve the right to update these Terms at any time.
Changes will take effect immediately upon posting on the website.
It is the responsibility of users to review this page periodically.
18. Contact Information
If you have any questions about these Terms of Service, please contact us:
Email:
info@dearmoments-jewelry.com
Phone:
+1 (518) 380-2263
Website:
dearmoments-jewelry.com
Operated by:
RJ Trading
Company number:
KvK 95303790 / VAT NL867079666B01