Shipping policy
SHIPPING POLICY
At Dear Moments, we understand the importance of fast and reliable delivery to ensure you have the best possible shopping experience.
Please read our shipping policy below.
Order Processing Time
We make every effort to process and ship all orders within 1 business day of purchase, excluding weekends and public holidays.
Orders placed before the 11:00 PM (ET) cut-off will be processed the same business day; orders placed after the cut-off will be processed the next business day
Please note that during periods of increased demand or promotional campaigns, processing times may be slightly longer.
Thank you for your understanding and patience.
Customized products require additional preparation time. Please allow an extra 4–7 business days so that we can create your personalized product with the utmost care.
Delivery Time
United States: 4–8 business days
Rest of the world: 6–12 business days
For questions about delivery to another country, please contact us at:
Please note that delivery times are estimates and may be affected by circumstances outside our control, such as customs processing, carrier delays, severe weather, or public holidays.
Change of Delivery Address
If you want to change your delivery address after placing your order, please contact us as soon as possible at:
We will do our best to make the requested change. However, we cannot guarantee that the address can be changed once the order has already been submitted for shipment.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Order Cancellation
To ensure fast delivery, we begin preparing your order shortly after it has been placed.
You have 6 hours from the time of purchase to request an order cancellation.
To cancel your order, please contact our support team at:
Please include your order number in your message. Cancellation requests submitted after the 6-hour period cannot be guaranteed, particularly for customized products that have already entered production.
Company Information
Dear Moments is a trading name operated by:
RJ Trading
Pernambucolaan 15, Overveen, Noord-Holland, 2051LV, The Netherlands
Company registration number: 95303790
VAT number: NL867079666B01
Website: dearmoments-jewelry.com
Email: info@dearmoments-jewelry.com
Telephone: +1 (518) 380-2263
Customer service hours:
Monday to Friday: 9:00 AM–6:00 PM ET
Saturday and Sunday: Closed