INDIVIDUAL PRODUCTS
How does the ordering process work?
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All our jewellery is covered by a 2-year warranty against manufacturing defects.
The warranty applies if your item arrives damaged, faulty, incorrectly personalised, or different from what you ordered. It does not cover normal wear and tear, accidental damage, loss, misuse, or damage caused by improper care.
To submit a warranty claim, contact info@dearmoments-jewelry.com and include your order number together with clear photos or a video of the issue.
How long does shipping take?
Once your order has been produced and dispatched, delivery usually takes 3–10 business days, Monday to Friday.
Please note that shipping time is separate from production time. Personalised and photo items require 4–8 business days to produce, while non-personalised items are usually processed within 1 business day.
You will receive a shipping confirmation with tracking details once your order has been dispatched.
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“Ordered the locket ring with a photo of me and my boyfriend from our anniversary trip. I find myself looking down at it all day. The photo inside is so crisp and the gold finish is even prettier in person. Already bought another for my mom's birthday!”
“I stacked the rings with my everyday bangles and the little blue and white beaded charms and it just works. Didn't expect a photo piece to blend in so easily with the rest of my jewelry. Getting compliments constantly.”
“Layered the heart pendant with two of my everyday chains and it looks like it was always meant to be there. Nobody can tell there's a photo tucked inside until they look close. Such a subtle, beautiful way to keep someone with you.”
“Got the personalized name bar bracelet stacked with the paperclip chain and the little gemstone bangle. The engraving came out perfectly clean and the gold hasn't faded at all even wearing it every single day.”
“Ordered the pet portrait charm with my dog's face on it and it's the most precious thing I own. The detail is incredible, you can see every whisker. I wear it everywhere. 10/10.”
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